FAQ

Reservations

How can I reserve a villa?

Request your reservation directly through our website or contact us via the inquiry form. If the villa is available during your desired period, we will send you an offer with payment instructions via email. The reservation is confirmed once you pay 30% of the total booking price. After receiving the deposit, we will confirm your reservation by email. The remaining amount must be paid no later than 45 days before arrival. Payment can be made via bank transfer. If you have any additional questions or uncertainties, feel free to call or message us – we are happy to assist you.

Until when can I cancel my stay?

You can cancel your stay free of charge up to 45 days before arrival. After that, you will be charged the full price.

How can I change or cancel my reservation?

If you want to change or cancel your reservation, please contact us.

Are there options for extra beds?

Baby cots for children up to 3 years old are available upon request.

Stay

When can I check in?

You can check in from 4 PM. Our staff will welcome you on site. Please inform us in advance of your arrival time.

Until what time can I check out?

The official check-out time is 9:00 AM. Please leave the villa by that time so that we have enough time to prepare it for the arrival of our next guests.

Payment

Which payment methods are accepted?

Payment is made via bank transfer.

Until when do I have to pay for my stay?

To confirm the reservation, a payment of 30% of the total price must be made by the deadline specified in the email. The remaining amount must be paid no later than 45 days before arrival to avoid cancellation of your reservation.

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